3CX Full Feature List Edition Comparision
Main PBX Features | 3CX PRO | 3CX ENT |
Extensions | Y | Y |
Y | Y | |
Phone Directory | Y | Y |
Auto Attendant | Y | Y |
Headset Integration | Y | Y |
Call Parking / Pickup | Y | Y |
Call Logging | Y | Y |
Ring Groups | Y | Y |
Y | Y | |
Inbuilt SBC for Offsite Phones | Y | Y |
BLF Busy Lamp Field | Y | Y |
Multi-level IVR | Y | Y |
Voicemail Transcription | Y | Y |
Y | Y | |
Integrated Fax Server | Y | Y |
VMware / Hyper-V / KVM | Y | Y |
Custom FQDN | Y | Y |
Custom SMTP Server | Y | Y |
Y | Y | |
Hotel PBX (Self-managed only) | Y | Y |
Call Center Features | 3CX PRO | 3CX ENT |
| Call Queues | Y | Y |
Call Recording | Y | Y |
SLA Alerting | Y | Y |
Switchboard | Y | Y |
Wallboard | Y | Y |
Callback | Y | Y |
Barge in / Listen in / Whisper | Y | Y |
Call Reports | Y | Y |
Y | Y |
Enterprise Features | 3CX PRO | 3CX ENT |
| Call Flow Designer (Self-managed only) | Y | Y |
Hot Desking | Y | Y |
Scheduled Restore | Y | Y |
Connect Remote Offices (Bridges) | Y | Y |
Inbuilt Failover | - | Y |
Start / Stop Call Recording Rights | - | Y |
Custom IP Phone Logo | - | Y |
Standby License | - | Y |
- | ||
Skill-based Routing | - | Y |
AI Features | 3CX PRO | 3CX ENT |
| Call Transcription (Google Only) | Y | Y |
Call Transcription (OpenAI) | - | Y |
Call Analytics | - | Y |