3CX Full Feature List Edition Comparision
3CX Full Feature List Edition Comparision
User Features | 3CX Basic | 3CX PRO | 3CX ENT |
| Apps: Windows and Web Client, iOS, Android | ✅ | ✅ | ✅ |
BLF Busy Lamp Field | ✅ | ✅ | ✅ |
Headset Integration | ✅ | ✅ | ✅ |
Phone Directory | ✅ | ✅ | ✅ |
Call Handling Features | 3CX Basic | 3CX PRO | 3CX ENT |
| Auto Attendant | ✅ | ✅ | ✅ |
Boss-Secretary | 🚫 | ✅ | ✅ |
Call Logging | ✅ | ✅ | ✅ |
Call Parking / Pickup | ✅ | ✅ | ✅ |
Call Processing Scripts | 🚫 | ✅ | ✅ |
Inbuilt SBC for Offsite Phones | ✅ | ✅ | ✅ |
Integrated Fax Server | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | |
Multi-level IVR | ✅ | ✅ | ✅ |
Ring Groups | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | |
✅ | ✅ | ✅ |
System Configuration Features | 3CX Basic | 3CX PRO | 3CX ENT |
| Custom FQDN | 🚫 | ✅ | ✅ |
Custom IP Phone Logo | 🚫 | 🚫 | ✅ |
Custom SMTP Server | ✅ | ✅ | ✅ |
| Google Workspace / Full Integration | 🚫 | ✅ | ✅ |
Google Workspace / User Sync Only | ✅ | ✅ | ✅ |
MS 365 Integration / Full Integration | 🚫 | ✅ | ✅ |
MS 365 Integration / User Sync Only | ✅ | ✅ | ✅ |
VMware / Hyper-V / KVM | ✅ | ✅ | ✅ |
Xapi/Call API | 🚫 | 🚫 | ✅ |
AI Transcription Features | 3CX Basic | 3CX PRO | 3CX ENT |
| Call Summary | 🚫 | 🚫 | ✅ |
Call Sentiment | 🚫 | 🚫 | ✅ |
Call Transcriptions via 3CX Cloud | 🚫 | 🚫 | 🚫 |
Call Recordings via Google or OpenAI | 🚫 | 🚫 | ✅ |
Call Recordings via OnBoard Server (8SC) | 🚫 | 🚫 | 🚫 |
Call Recordings via OnBoard Server (16SC+) | 🚫 | 🚫 | ✅ |
Speaker Diarization (for 3CX Transcription only) | 🚫 | 🚫 | ✅ |
VoiceMail Transcription Free via 3CX Cloud | 🚫 | 🚫 | ✅ |
VoiceMail Transcription via Google or OpenAI | 🚫 | ✅ | ✅ |
VoiceMail Transcription via OnBoard Server | 🚫 | ✅ | ✅ |
AI Agents | 3CX Basic | 3CX PRO | 3CX ENT |
| AI Boss-Secretary *NEW | 🚫 | ✅ | ✅ |
AI Personal Assistant *NEW | 🚫 | ✅ | ✅ |
AI Receptionist | 🚫 | ✅ | ✅ |
Call Center Features | 3CX Basic | 3CX PRO | 3CX ENT |
| Barge in / Listen in / Whisper | 🚫 | ✅ | ✅ |
Callback | 🚫 | ✅ | ✅ |
🚫 | ✅ | ✅ | |
🚫 | ✅ | ✅ | |
Call Recording | 🚫 | ✅ | ✅ |
Call Reports Basic | ✅ | ✅ | ✅ |
Call Reports Queue | 🚫 | ✅ | ✅ |
Connect Remote Offices (Bridges) | 🚫 | ✅ | ✅ |
🚫 | ✅ | ✅ | |
Hot Desking | 🚫 | ✅ | ✅ |
Scheduled Restore | 🚫 | 🚫 | ✅ |
Skill-based Routing | 🚫 | 🚫 | ✅ |
SLA Alerting | 🚫 | ✅ | ✅ |
Start / Stop Call Recording Rights | 🚫 | 🚫 | ✅ |
Switchboard | 🚫 | ✅ | ✅ |
Wallboard | 🚫 | ✅ | ✅ |
Video Conferencing | 3CX Basic | 3CX PRO | 3CX ENT |
3CX Link | 🚫 | ✅ | ✅ |
Onboard Video Conferencing MCU (16SC+) | 🚫 | 🚫 | ✅ |
Polls | 🚫 | ✅ | ✅ |
PDF Sharing | 🚫 | ✅ | ✅ |
🚫 | ✅ | ✅ | |
| Screen Sharing | 🚫 | ✅ | ✅ |
Whiteboard | 🚫 | ✅ | ✅ |
AI Receptionist | 🚫 | ✅ | ✅ |
Maximum no. of participants | 🚫 | 100 | 250 |
Live Chat & Messaging | 3CX Basic | 3CX PRO | 3CX ENT |
'3CX Talk' Link | ✅ | ✅ | ✅ |
Chat Reports | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | |
| Facebook Integration | 🚫 | ✅ | ✅ |
✅ | ✅ | ✅ | |
🚫 | ✅ | ✅ |
Enterprise features reserved for 16SC+ | 3CX Basic | 3CX PRO | 3CX ENT |
3CX Onboard Transcription Server | 🚫 | 🚫 | 🚫 |
Data Connectors (PostgreSQL/Google BigQuery/Grafana) | 🚫 | ✅ | 🚫 |
Grafana Reporting / PowerBI | 🚫 | ✅ | 🚫 |
Inbuilt Failover | 🚫 | 🚫 | 🚫 |
Logging to a Remote Database | 🚫 | 🚫 | 🚫 |
✅ | ✅ | ✅ | |
🚫 | 🚫 | 🚫 | |
Onboard Video Conferencing MCU | 🚫 | 🚫 | 🚫 |
Standby License | 🚫 | 🚫 | 🚫 |
Hotels | 3CX Basic | 3CX PRO | 3CX ENT |
| Hotel PBX (Self-managed only) | ✅ | ✅ | ✅ |
✅ | ✅ | ✅ | |
PMS Integrations (16SC+) | ✅ | ✅ | ✅ |
*This list was last updated 19 December 2025